I recently found Fonolo, a free and easy to use web service that allows you to get a visual of the telephone trees of major companies, and then dial in anywhere in the tree. This can save you a lot of time and frustration when you need to get to the right department without listening to level after level of call tree messages and pushing buttons.
The cool thing about Fonolo, is that once you associate a phone number with your account, you can select a department of a company anywhere on the tree, and Fonolo will automatically call the main number and dial the appropriate selections until it gets to the department you’re looking for, then call you to connect you with that department. Nice!
There’s also a feature included that allows you to record customer service calls.
Please give Fonolo a try and then comment below on your experience.
